Restaurant General Manager

Job Title: Restaurant General Manager (RGM)
Reports To: Area Coach
Area: Restaurant
Date: May 2015
Basic Function: To ensure the orderly and efficient functioning of assigned restaurant by
assuring adherence to the philosophy of quality, service, cleanliness and hospitality (CHAMPS) and the Taco Bell (LAST) system.
Job Specifications:
o High school education or equivalent is required.
o Must have comprehensive understanding of all aspects of restaurant management and prior
food service experience.
o Must have at least the state required minimum automobile liability insurance coverage and must show proof of current liability coverage.
o Must have a home or cellular telephone and if not must get one within three weeks of starting the position.
o Requires good interpersonal communication skills to direct employees and work with customers.
o Must be able to pay attention to detail, cope with pressure and remain calm when stressful situations arise.
General Responsibilities:
1. Ensure customer satisfaction.
2. Provide excellence in quality, service, cleanliness, and hospitality.
3. Create and maintain a positive and cooperative atmosphere among employees and customers.
4. Enforces all safety rules, policies, and procedures.
Job Training: Normally, one to two years required to gain job knowledge. Job normally performed under general supervision. Position requires continuous customer and employee contacts.
Decision Making Responsibilities: Manages all aspects of restaurant operations; hires, counsels and trains employees; ensures adherence to policies and procedures, and safety program.
Working Conditions: Work area temperature may be extreme and noise level may be high at times.
Consequence Of Errors: Dissatisfied customers and employees, loss of revenue
Key Activities:
o Assists with budget decisions and implementation.
o Ensures adequate staffing within the restaurant.
o Follows specified procedures for inventory control.
o Provides employee training, emphasizing CHAMPS and the Taco Bell LAST system.
o Performs employee performance reviews and counseling.
o Works as a team member to assure constant and consistent customer satisfaction through CHAMPS.
o Quickly prepares customers' orders according to specifications and with the highest possible quality.
o Prioritizes work load, always serving customers first, then maintaining dining room, and then maintaining work area.
o Operates all kitchen equipment.
o Acknowledges and speaks to customers when possible in a friendly and courteous manner.
o Reports any needed equipment and/or facilities repair to the Maintenance Department.

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