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Local Support Technician

The Senior Information Technology Technicians performs a variety of duties in support of a computer and/or client service unit. They respond to and diagnoses problems and answers queries regarding computer hardware, software, network and telecommunications systems. Senior Information Technology Technicians maintain and update records and tracking databases. They install microcomputer hardware and peripheral components, such as monitors, keyboards, printers and disk drives. Senior Information Technology Technicians also load and verify correct operation of software packages, such as operating system, work processing and spreadsheet programs. They also provide training and technical assistance to users.
Responsibilities:
oInstall, maintain, and troubleshoot Desktop and Laptop hardware / Software, and related peripheral hardware.
oProvide Move, add, changes of hardware, software, and phones.
oPerform PC refresh including returning leased assets and maintaining the asset inventory system.
oRespond to customer support requests via the Remedy ticketing system, ensuring that requests are updated periodically and are completed per SLA.
oProvide general customer support, configuration, and upgrades in the area of PC hardware and software.
oSupport patching and security remediation efforts as required.
oParticipate in IT projects and perform other duties as directed.
Skills:
o Candidates should demonstrate problem solving skills, as well as an ability to design, develop and implement innovative technology.
oThe Senior Information Technology Technician required an Associate Degree or equivalent and often requires one year of related experience.
oDue to the nature of work performed within our facilities, U.S. citizenship is required.
oDemonstrates strong initiative, and a team player attitude.
oDemonstrates Clear and concise written and oral communication skills.
oDemonstrates strong analytical and problem solving skills.
oDemonstrates knowledge of Windows 7/8, MS Office 2007/2010, Visio, project, Laptop Encryption software, Anti-virus software, Internet Explorer, Lync, LANDESK and/or Altiris, Dell Hardware, and Wyse Terminals.

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